Specifications and compatibility
Identify the details you need to verify, such as recorder and camera compatibility, power requirements, package contents, or setup instructions. Include model numbers for equipment you already own.
Support
Answers before you buy. Help after you install.
Get clear answers on camera selection, setup, compatibility, shipping, returns, and warranty support.
Support topics
Find the answer or contact QuarkView.
Browse selection, shipping, returns, and warranty FAQs
Can I order a camera system online?
QuarkView currently confirms orders by quote instead of checkout. Pick a product or use Find My System, and we will return the available configuration, current price, and shipping option.
What information helps with a quote?
A property type and the areas you want to protect are enough to start. Camera count, recording days, budget, photos, and project timing are optional details that can improve the first recommendation.
Do products ship from the US?
Selected SKUs can use US fulfillment. The current shipping origin, cost, and timing are confirmed with the product quote before you order.
Can QuarkView help me choose between PoE, PTZ, and solar cameras?
Yes. PoE is best for stable wired recording, PTZ helps cover wider areas, and solar or battery cameras fit places where cabling is difficult.
Can I request installer, reseller, or OEM pricing?
Yes. Choose Installer, Reseller, or OEM / private label in the quote form and include sample needs, repeat order plans, quantity, and destination.
Can I ask for a sample before a bulk order?
Yes. Select Sample first as the timeline or describe the sample you need in the project notes.
What warranty support is available?
Warranty help is available for covered products. Photos, video, labels, order details, wiring context, and troubleshooting steps help us handle the case faster.
How are returns handled?
Contact support before sending anything back. Keep the product, accessories, packaging, and proof of purchase together so we can provide the correct instructions.
What should I do if an item is damaged, missing, or incorrect?
Report visible shipping damage, missing items, or incorrect items within 48 hours of delivery, and include order context, photos, package condition, and the exact model involved.
What evidence helps a warranty or replacement case?
Prepare the order number, model or SKU, product label photo, symptom photos or video, wiring context, package condition, and troubleshooting steps already attempted.
What should I include for NVR storage planning?
Include camera count, resolution, recording mode, and the number of days you need to keep footage. Storage needs change with frame rate, compression, and motion settings.
How do I reach QuarkView?
Use Find My System, the contact form, or email sales@quarkview.com. A product link or a short description of what you want to protect is enough to begin.
Setup and troubleshooting
Start with the part that is not working.
For camera and NVR systems, check local video, remote access, and recording separately. Match both device models before following a guide.
No picture on the local monitor?
- Check the monitor input and display cable. Note whether the recorder menu appears or the entire display is blank.
- If one camera is missing, note its channel and check the visible cable and power connections against the guide for your model.
- Send the camera and NVR models, the affected channel, and any error message. Tell us whether other cameras still work.
Local video works, but remote viewing does not?
- Check the NVR connection to your router and note the network status shown on the recorder.
- Match the app name to your device instructions. Tell us whether viewing fails on the same local network, mobile data, or both.
- Share the app and firmware versions and the exact error. Keep account passwords private.
Live video works, but recordings are missing?
- Check whether storage is detected and whether the selected channel has a recording schedule.
- Check the recorder date and time, then search playback for that channel and time period.
- Note the drive capacity, storage status, recording mode, and when playback last worked. Save important footage before any format or reset step.
External manuals and software resources
These external resources can help with setup. Match the model, hardware, firmware and app shown on your device before following instructions.
- Tinosec software — external source: lists separate resources for XMEye, EseeCloud, and other camera families.
Not sure which instructions match your device? Request help matching your version before downloading or applying instructions. Share device labels privately; do not send account passwords.
Procurement documents
Ask for documents matched to your model and destination.
What should I check before ordering a PoE system?
- Plan camera positions and cable routes, including how each camera will receive power.
- Give the number of cameras now and later, recording mode, and how many days of footage you need to keep. Drive capacity alone does not tell you the recording duration.
- Include the camera and recorder models you already own, plus any audio or detection features you need to retain.
- Ask for the selected package contents, HDD option, power arrangement, setup guide, and any documents required at your destination before confirming the order.
Send the product link or SKU, selected configuration, destination, and the document requirements for your project through our document request form. Ask which materials are available for that exact model before relying on them for a purchase.
What to include in a document request
Required compliance documents
Name the document or certification your purchaser or destination requires. Ask whether applicable documentation is available and check that its model and variant match the items being quoted.
Sample and bulk requirements
Give sample and bulk quantities separately, plus any labeling or packaging requirements. Ask for sample availability, minimum order quantity, and any differences between the evaluated unit and the proposed batch.
For an existing order, include your order reference and use the shipping and returns or warranty guidance for the next step.
Model-family manual downloads
Open your product page for the relevant camera, recorder and system references. These original documents describe a model family; hardware and setup screens may differ by revision.
- PT Wi-Fi camera family manual — English (PDF)
- PT825 PoE camera family manual — English (PDF)
- Fixed PoE camera family manual — English (PDF)
- PoE recorder family manual — English (PDF)
- PoE system family manual — English (PDF)
- SL669 solar light family manual — English (PDF)
- R4S-2 extender family manual — English (PDF)
- PT Wi-Fi camera family manual — Japanese (PDF)
- CG6E model-family manual — English (PDF)