Warranty
Eligible QuarkView products include 12-month warranty support. Start with the product or order reference; support will guide the diagnosis and next step.
Send the order reference, exact model, and a description of the issue, including when it occurs and any checks already tried. Keep photos, video, product labels, and wiring details ready for diagnosis.
Save any footage you need and note the current settings before troubleshooting. Tell us which camera or channel is affected, or whether the issue affects the whole system.
Check video, remote access, or recordingContact support before sending anything back. We confirm the correct return route after the case details are reviewed.
Replacement decisions depend on diagnosis, model match, available route, and whether the issue fits the support terms.
Installation damage, misuse, operation outside product ratings, unauthorized modification, incompatible accessories, consumable wear, or physical damage may not be treated as standard warranty defects.
Many no-video, offline, app, or night-vision issues come from cable, port, power, network, configuration, or scene conditions instead of a failed device.
Installers, resellers, and private-label buyers should include project name, SKU list, quantity, destination, documents needed, and batch context.
For return eligibility and refund instructions, read the QuarkView Refund Policy. Warranty diagnosis and a return request are separate steps; contact support before shipping an item.
Before purchase or return
The 12-month warranty support described above is for eligible products. Share your model and order details so we can check the applicable warranty terms.
Ask which warranty terms apply, when the coverage period starts, and which purchase records are needed. Keep the agreed configuration and order reference with your installation records.
Before sending an item, ask support to confirm the return destination, shipping arrangements, responsibility for outbound and return freight, and any inspection or repair charges that may apply.
If your installation has a deadline, explain it when opening the request. Ask about the proposed repair or replacement process and expected timing after review of your case.
