Start the request
Send the order number or model and describe the issue. Photos, video, labels, and wiring details can be added when they help confirm the cause.
Warranty
Warranty support when your product needs attention.
Eligible QuarkView products include 12-month warranty support. Start with the product or order reference; support will guide the diagnosis and next step.
Wait for the return path
Contact support before sending anything back. We confirm the correct return route after the case details are reviewed.
Match the replacement
Replacement decisions depend on diagnosis, model match, available route, and whether the issue fits the support terms.
What needs extra review
Installation damage, misuse, operation outside product ratings, unauthorized modification, incompatible accessories, consumable wear, or physical damage may not be treated as standard warranty defects.
Setup issues are checked first
Many no-video, offline, app, or night-vision issues come from cable, port, power, network, configuration, or scene conditions instead of a failed device.
Trade and project cases
Installers, resellers, and private-label buyers should include project name, SKU list, quantity, destination, documents needed, and batch context.